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David Clarke 

Managing Director. David established DCA in 1995 after an early career in local authority education management and then 10 years in arts centre management, cultural and creative industries venue development and workspace and creative industries management.  David leads on all DCA’s major contracts.  His specialisms include cultural and creative industries buildings development, financial sustainability and innovation.  He is a fellow of the RSA, a member of the Institute of Leadership Management and an accredited RIBA Client Advisor. Many of the built projects in which David has been involved have been recipients of significant awards and all are significant business and cultural success stories.

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Lucy McCall

Director. Lucy moved into the cultural sector after 10 years in the voluntary sector and then the law, where her clients were mainly NPDO (charities and other voluntary organisations).  Lucy has since extended her specialisms to include creative enterprise support and development and, since joining DCA in 2003, she has focused particularly on creative workspace, creative enterprise, organisational governance and management, organisational review and change and market appraisals.

Image 10: JT

Julia Thomason

Senior Consultant. Julia has an MSc in Urban Regeneration which included options on rural and cultural regeneration. Prior to joining DCA in 2007 she worked for ERS, an urban regeneration and economic development consultancy. Julia specialises in research, evaluation, organisational reviews, options appraisals, feasibility studies and is a specialist in culture led regeneration.

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Susan Carter

Company and Project Manager and Researcher. Susan was Practice Manager of a major architectural practice in the North West for a number of years before joining DCA in 2004. In her capacity as project manager, Susan ensures quality of client service, ease of communication and project delivery against deadlines and milestones.  As a researcher, Susan is also responsible on projects such as this for the development of the detailed research and evidential basis for our work.

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Neil Richardson

Consultant.  Neil moved into the heritage sector in the early 1990s, building on a foundation of project management and marketing. He has international experience in the UK, the Middle East and elsewhere and has specialised in the design and development of visitor attractions based around a core heritage offer, and their sustainability through a strong business plan. Since moving to the UK in 2006, he has provided the strategic management framework for the development of Margam Park and Castle and the Margam Discovery Centre, the Pierhead building in Cardiff Bay, and Insole Court, all for DCA.

Image 13 :  SA

Sara Ayres

Consultant.  Sara has 10 years experience of working in commercial and public sector marketing management and consultancy. She joined DCA in 2006 and, since 2007, combined her work for DCA with a project based PHD at the V&A, now completed. For DCA Sara deploys her training and experience as a qualitative market researcher to support our analysis of audiences and our consultation programmes including, extensively, at heritage sites such as Compton Verney and Pitzhanger Manor.

14 Mark

Mark Hobbs, Kendrick Hobbs

Mark is an independent consultant specialising in catering, events and associated commercial facilities, business hospitality and conferencing. Mark has approaching 20 years experience in the catering and commercial industry in both catering operations and consultancy. Mark’s experience is supported by craft and professional qualifications: (BA Hons) International Hospitality Management from Brighton University Business School and membership of relevant industry organisations. Since 2004 he and has specialised in arts and heritage venues, museums, theatres, arts centres, galleries and historic houses, maximising commercial advantage in the context of the client’s wider objectives. Mark has worked with DCA many times over the last six years.

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Diane Williams, Quince Retail

Diane worked for many years at Marks & Spencer, latterly as Head of Retail Services and for some time for Paperchase, before establishing her consultancy practice. She is now bringing her wealth of retail experience from the private sector to the arts and heritage sector. Diane has recently completed a retail study and plan alongside DCA’s overall business review at The Sage Gateshead, where we have together launched a new shop and she is working with The Barbican on renewal of their retail offer and with DCA on museums and other cultural buildings in Truro, Bournemouth, Bristol, Plymouth, Exeter and Coventry.